Airport Manager
Request more information about earning a degree to become an airport manager.
An airport manager may work for a large international airport or they may work for a small municipal airport, but generally the job duties and description will be almost the same. The main responsibility of the airport manager is to ensure the safe and efficient operation of the airport on a daily basis. This includes supporting staff and making sure that all staff is able to provide polite, prompt and correct information to travels, know airport policies and procedures and that passengers, luggage and freight are move through the airport in a logical and timely manner. Scheduling the appropriate number of staff, ensuring that all ticketing and security systems are in excellent working condition and troubleshooting any problems are all part of the airport managers job.
The airport manager works closely with federal and state aviation committees and department that generate rules and regulations for all aspects of airport business and security. The airport manager must ensure that all aspects of the airport are functioning within these regulations or he or she must take the necessary actions to bring them into compliance. This may mean directly working with airport staff or working with the employees or businesses that rent space in the airport terminal. Occasionally the airport manager may also have to work with airlines and shuttle services that are out of compliance with airport policy.
The airport manager is responsible for entering into contracts with vendors in the airport with regards to renting space. He or she will also work with city planners, by-law officials and on transportation and emergency evacuation and local disaster planning committees. The airport manager may be required to speak directly to the media on issues relating to the airport, and may respond to issues around security and check-in procedures to keep the public notified of changes.
Common work activities include:
- Managing the daily operation of the airport terminal from scheduling appropriate numbers of staff to overseeing or participating in staff hiring, development and training.
- Monitoring all employees and outside vendors and businesses to ensure that they are in compliance with aviation regulations and security procedures.
- Overseeing capital investments, expansions, entering into contacts on behalf of the airport, and negotiating the budget with funding sources.
- Managing the financial aspects of running the airport from the accounts receivable to the accounts payable fund.
- Implementing and ensuring that staff is correctly trained on all airport procedures including emergency responses.
- Handling customer complaints or issues with airport service or personnel.
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