A bank manager is responsible for the daily operation of the financial institute. The manager is directly responsible for the staff that works in the bank from the hiring process through to the training and supervision. Since this is a very critical aspect of the job the bank manager must be able to communicate well to employees plus to provide adequate supervision and training to ensure that all employees follow standard bank procedure for handling money and for working with the customers.
The bank manager is also responsible for increasing or maintaining the deposits on hand at the bank. This may mean developing incentive programs to increase the customers that use the bank or developing programs that encourage savings of existing customers. Bank managers work closely with the bank president and marketing team in developing these programs. The bank manager may also work on increasing other aspects of the bank’s business such as the loan department, the investment consultants, or even the mortgage and finance divisions of the bank.
Handling customer complaints and issues is also the responsibility of the bank manager. Often this means dealing with complaints over issues such as charges, discrepancies in accounts, or even in complaints with service at the bank. Good communication skills and an ability to resolve conflicts calmly is essential for a bank manager. Sometimes the bank manager may be involved in legal issues with regards to firing employees for theft or other issues although this is not a common occurrence.
Common work activities include:
- Hiring, training and supervising all staff that works within the bank. Completing all necessary security checks and reference checks for potential employees.
- Setting policies and training staff regarding changes in bank policies as needed.
- Developing new marketing programs or incentives to increase the deposits and services offered by the bank.
- Following all bank policies as determined by the board of directors or bank president or owner.
- Addressing and handling customer complaints, discrepancies in accounts or shortages from the various tills or teller areas of the bank.
- Providing assistance to bank clients and making sure that they are satisfied with bank services now and in the future.