Interpreter Referral Director
An interpreter referral director works to match interpreters for the deaf with clients that need their assistance. The director oversees the day-to-day operation of the agency from staffing requirements to hiring new interpreters and other staff required to keep the agency running smoothly. The director will also support training for employees as well as be able to handle concerns and questions from clients and even work with larger companies and organizations to provide on-call or on-staff interpreters for the deaf. The director may also have to work to provide referrals for deaf or hard of hearing individuals in specialized business areas and legal settings so may need to have specially trained staff available for these high-level interpreter requests.
Most directors of agencies are very involved in all financial aspects for the office. This means setting budgets, determining salaries, and establishing costs to consumers or clients. The director may also enter into contracts with companies, courts, hospitals, schools or other agencies that are requiring interpreters for full or part time positions. The director will also usually complete criminal and background checks on new employees as well as monitor client satisfaction with services provided.
Since much of the interaction with an interpreter referral director will be working directly with deaf or hard of hearing clients fluency in American Sign Language or Signed English, as well as an ability to work with new technology with regards to assisting deaf and hard of hearing. Excellent written and verbal communication skills as well as a background in business administration and management are essential for the operation of the company. Financial background, basic accounting, experience in contract work as well as an ability to work with individuals with special needs is key to this job.
Common work activities include:
- Interviewing, hiring and continued training of current interpreters and new interpreters to the staff.
- Meeting with clients or their representatives to match the correct interpreter with the client. Matching levels of expertise between interpreters and clients.
- Managing and overseeing the daily operation of the office including schedule of office staff and overseeing financial aspects of the business.
- Entering into long and short-term contracts with various agencies to provide interpreters at schools, courtrooms, civic meetings, professional meetings or other gatherings.
- Resolving customer complaints or issues and also handling employee issues in a professional and positive manner.
- Advertising to appropriate clients to expand the customer base and increasing the awareness of the services.
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